If you are here for maintenance help with your rental unit, we’re here to help and want to assist you as quickly as possible!
When you submit your maintenance request, it is received at our main office and then processed by staff. Please include as many details as possible in your maintenance request so that we may address it quickly and efficiently.
Before submitting your request
You should be aware that the following issues are your responsibility:
- Changing air filters, smoke detector batteries and light bulbs, including those in appliances.
- To keep the bathtub and all sink drains clear of clogs. This includes the garbage disposal.
- To provide pest control to the property. We can provide you a company name and number upon request.
- To check all breakers and GFI outlets to ensure they are not tripped. Click here for instructions on how to reset your GFCI outlets and your breakers. It is important that you check all GFI outlets, not just those in the room where you may be having an issue.
- Any costs associated with remedying the above items or if a vendor visits the property to address a repair you have reported, and the issue does not exist, you agree by proceeding to pay for any costs associated with the vendor’s visit.
IMPORTANT: Check this list of common issues and solutions below before submitting your request.
THE TOILET WILL NOT FLUSH
If your toilet is blocked:
– Blocked toilets are usually caused by something blocking the system and will need to be unclogged. Flush the system once and use a plunger to gradually pump the blockage through the system. Avoid flushing the toilet too much while it is blocked as this will cause an overflow.
There is no blockage, but the flush mechanism will not work:
– To diagnose the issue of a non-flushing toilet, remove the cover on the back of the toilet to view the flushing system and make sure the flapper element is attached and working.
THERE IS NOT POWER
Outlets are not working:
– Rule out equipment failure by trying to power the equipment from another outlet. If you suspect that the outlet is the problem, reset the breaker to see if this resolves the issue. You may need to reset the GFCI.
The whole property is without power:
-If your property is the only one without power, it is likely caused by a breaker that has been tripped. Locate the breaker box and reset the breaker to see if the power is restored. If you continue to experience issues, call your electric company to see if there is an outage in your area.
THERE IS NO HEAT/COOL AIR IN THE UNIT
Make sure the thermostat is set correctly and also check the batteries in the thermostat if applicable. Make sure the breaker is in the on position and that it has not tripped. Also check air filters and change air filters regularly.
MY MAINTENANCE ISSUE IS AN EMERGENCY!
If you request is an after hours emergency, call 304-397-2191 and select option 4, or if you are concerned for you safety, call 911 immediately.
OTHER ISSUES
Other common issues include:
- Lights not working – replace the lightbulb and check and reset the power breaker
- Beeping smoke detector – replace the batteries (if applicable) and hit the reset button. For hard wired smoke detectors, please contact us for replacement.
- Sink or dishwasher will not drain – check for a blockage or use an unblocking solution
IF none of the above items resolve your issue, follow the steps below.
- LOG IN TO SUBMIT REQUEST
Make a repair request by logging in to the portal now. We’ll respond to your submission as quickly as possible.
- NEW CUSTOMER
If you’re a new customer and need help accessing your account, please give us a call: 304-397-2191.
Please note: During weekends and out of office hours, emergency maintenance fees may apply.